Frequently Asked Questions
- What is HiGS?
- As a HiGS subscriber, how does the information that I gather directly benefit me?
- Can I share my HiGS health information with my doctor(s)?
- Can I be selective about the information that I share with my doctors or do I have to show them everything I have collected?
- How often can I access my HiGS health information?
- Can I access my HiGS health information from outside of my home?
- How much does HiGS cost?
- Does each person need his or her own separate subscription or can family members share their subscriptions?
- Should I be worried about the privacy and security of my HiGS health information since I have to go on the Internet to get to it?
- Do I need to have any special computer software to be able to use HiGS?
- Can I diagnose any health problems that I might have through the information I gather from using HiGS?
- How can I use HiGS when I don’t want to share it with anyone?
A. HiGS are the initials for our Health Information Gathering System. It is an e-health assessment tool designed to enable individuals to become better informed about themselves, their health, and their health risks, and then be able to share this information with healthcare professionals, when they choose, and when needed.
A. Most people don't know what they need to know about health and medical matters and that is a big benefit of HiGS; it helps fill that need. Your benefit comes from having a better understanding of your health condition as you answer the questions in the histories, health risk assessments (HRAs), Signs & Symptoms Tracker, Monitoring Calendars, and other Features to collect the information about yourself. Having this knowledge puts you in more control over your health and healthcare by helping you to:
- Develop an awareness through establishing your normal health baselines (reference points) leading to better health prevention and early detection of potential underlying health issues and risks
- Discover problems early so you can make changes or get appropriate health attention to keep problems simple rather than wait until they become big and more complex
- Communicate your Health Biography (HiGS components self-test results) more effectively and more quickly with your doctor so you can spend more time on what can make you feel better
- Increase the likelihood of a timely diagnosis leading to more effective and efficient care
- Have other family members know about your health when you want them to so they can help you in a times of crisis or need
- Create important family health information that can be handed down through your family to other generations
A. Yes. All or any portion of your HiGS information can be shared with doctors through the reporting tool called the Health Biography (HB). This is accomplished easily by printing out the selected information you place into your Health Biography and taking it with you to your doctor. There are also other easy ways to electronically send your selected information to your healthcare professionals when you think having that information prior to your visit is helpful for your care. Automatically, HiGS makes your Health Biography results for each area into PDF format that enables you to easily electronically send, via email or FAX, your Health Biography items to your physician or any loved one when you want them to have your information. Keep in mind, when you chose this method it is not encrypted.
A. Our system was specifically designed to give you the ability to select only the Histories, HRAs, and Body Systems in the Signs & Symptoms Tracker that you want your doctors to see based on the purpose of your office visits and your desire to share certain information.
A. Your HiGS information is available to you 24 hours a day, 7 days a week wherever there is Internet access, Smartphone, Tablet, etc... Therefore, you are able to access your information any time of the day and as many times a day as you choose (as long as your subscription period is current). HiGS subscriptions are available for an entire year, biannually or monthly, whichever you prefer.
A. Yes, you can access your information anywhere there is a computer with an Internet connection. This gives you the freedom to retrieve your information upon demand, anywhere in the world, for any reason. This is important and a huge benefit should you want or need to access your information while traveling anywhere in the world.
A. HiGS subscriptions are purchased in bulk by insurers for their insured, employers for their employees, organizations for their member, and governments for their warriors and veterans and others. The amount for a one year’s subscription to HiGS is very reasonable. Monthly and annual subscriptions are the most common methods purchased.
A. Sharing your account contaminates information, making it inaccurate and no longer meaningful. The information stored in the Health Biography is only for one individual, with that person’s name on it. Remember, each family member has his or her own unique health issues, which requires having a separate subscription, ensuring privacy and security of each family member’s information. Subscriptions are gender specific which means females see certain questions only relevant for females and the same is true for male-based questions.
A. Your privacy is one of our highest priorities. We want you to feel as secure as possible so we do diligence with encryption and protective devices and methods. Your HiGS information is secured and protected within standardized security mechanisms. On HiGS, your information is internally structured on two separate components that can only be brought together with very specific login information and a password known only to you. In other words, your personal identifying information (such as name, age, birth date, gender, zip code, and so on) is in one place and your gathered histories, health risk assessments, and signs and symptoms information – your Health Biography - is in another area. These two components only come together when you make them do so during the login process. In this way your information becomes visible, and only to you. See our privacy statement.
A. No, HiGS does not require any special software to be loaded onto your computer. You will only need an Internet connection, a web browser. To view your Health Biography you will need a PDF reader such as the Free Adobe Acrobat Reader.
A. No, because diagnosing a disease or condition takes years of medical training and also has many factors to it. Only physicians and other trained and licensed practitioners diagnose diseases and conditions. Proper diagnosing requires many steps. Most medical practitioners say that one of the first things they learn in medical school is that 50% of every diagnosis is made through observation. A trained eye can often spot conditions or suspicions about conditions after observing a patient and learning about the patient’s health story. Your comprehensive Health Biography is essential for good diagnosing and good care.
The HiGS information you collect in your Health Biography using HiGS Histories, HRAs, and the Signs & Symptoms Tracker gives the physician invaluable, easy to identify historical information. Your collected Health Biography, plus the knowledge and trained eye of the physician, increases the likelihood of his or her making a diagnosis more efficiently, accurately, and cost effectively. You can, however, glean a lot of knowledge from your histories about your risk for disease and trouble to aid self-care and your healthcare. Since histories are shown (through studies) to be more important than a physical exam in a doctor office, they are a most important part of identifying risk, diagnosing, and preventing disease.
Dr Fitzpatrick (Inner Reach CEO) likes the question, “What do you think is wrong with you?”. She thinks most people have a good idea about what they are experiencing. She calls them “the real experts” because they are the ones who live with chronic diseases and certain health problems day-to-day. They have a unique understanding about their disease and issues. HiGS helps refine that understanding, enabling improved self-care. The HiGS Health Biography report acts as a bridge to diagnosticians and other medical professionals’ data to facilitate better care when needed while reducing the likelihood of unnecessary cost.
A. As a health seeker you want to know about basic health matters and what you can do about them to make good changes to stay healthy and to feel better when ill. HiGS helps bridge the gap, giving you a place to discover yourself, your habits and patterns, and how you can improve the ways you do things to preserve your health. Your HiGS information will be all about you. You will gather it, develop it over time, refer to it when you need it, and discover yourself and how you do things that can affect your health, fitness level, and how you feel now and in the future. Your Healthy Biography is your information so only you control how and when you share it.